Cllr Pat Williams asked about the two instances of 125 days and 95 days were there any more?
Malcolm Flanagan said he didn’t have the details. He pointed out that how long complaints took was measured differently internally to how the Local Government Ombudsman measured them.
Cllr Pat Williams said the spokespersons should be made aware and it was important to aid understanding.
Cllr Les Rowlands said it was an excellent report and improvement. He was worried about two areas, Children and Young People and the Department of Adult Social Services. Historically they had taken a long, long time and they should work over why when they receive complaints why this should be? In return it gave them an opportunity to improve.
Malcolm Flanagan said he thought that would fall to the individual scrutiny committees.
Cllr Les Rowlands said it should be recommended to the scrutiny committees.
Cllr Dave Mitchell said he gave his congratulations to staff. On the two points about length of time, one of these complaints had been back and forth five times. He said the chronology would be easier to understand for an Overview and Scrutiny Committee. He asked why they take so long? He said it was an excellent report and that he recognised the improvements made.
The Chair, Brian Cummings pointed to the recommendation for noting.
Cllr Dave Mitchell congratulated the staff.
The Chair, Brian Cummings agreed.
