Why is HMCTS causing a “vexing level of uncertainty”?

Why is HMCTS causing a “vexing level of uncertainty”?

Why is HMCTS causing a “vexing level of uncertainty”?

                                  

By John Brace (Editor)
and
Leonora Brace (Co-Editor)

First publication date: 4th March 2021, 16:35 (BST).

Royal Courts of Justice, London, UK (resized). Picture credit sjiong, made available under the CC BY-SA 2.0 licence
Royal Courts of Justice, London, UK (resized). Picture credit sjiong, made available under the CC BY-SA 2.0 licence.

Below is a copy of HMCTS’ response to my recent complaint, followed by my response. Just for information I made this complaint by email last year in response to a letter, then I recently followed it up over the lack of response. Refunds tend to come via Her Majesty’s Paymaster General and despite what it states in the response below a refund of nine pounds has not been received.
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