Tag: Councillor Adam Sykes

Cllr Ann McLachlan “the key problem here that we have a high volume of FOIs from a small number of people”

Cllr Ann McLachlan “the key problem here that we have a high volume of FOIs from a small number of people”

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Wirral Council’s Cabinet discuss freedom of information (19th June 2014) starts at 2:29 in the video above


Wirral Council’s Cabinet discuss the Freedom of Information Scrutiny Review (19th June 2014) L to R Cllr Stuart Whittingham, Cllr Bernie Mooney, Cllr Chris Jones, Shirley Hudspeth, Surjit Tour, Cllr Phil Davies, Graham Burgess

Cllr Ann McLachlan “the key problem here that we have a high volume of FOIs from a small number of people”

                         

Wirral Council’s Cabinet discussed the Freedom of Information Scrutiny report, the Cabinet report, report and final report of the scrutiny panel can be viewed on Wirral Council’s website. The reason for it being on Cabinet’s agenda is that it was referred to Cabinet by the Transformation and Resources Policy and Performance Committee on the 14th April. I wrote a transcript of what was said then back on the 17th April so I’ll be following the same format here.

COUNCILLOR PHIL DAVIES (Chair)
Right, which takes us on to item 16 in the governance, commissioning and improvement. It’s the freedom of information scrutiny review. This was a piece of work done under the Transformation and Resources Policy and Performance Committee. I’m delighted that Councillor Sykes, you’ve come along tonight to Cabinet and it’s really good that we’re giving you kind of an opportunity just to make to talk to the recommendations. OK, thank you.

COUNCILLOR ADAM SYKES
Chair, I’ll keep things brief because everyone eager to get home.

COUNCILLOR PHIL DAVIES
What’s happening tonight?

COUNCILLOR ADAM SYKES
Apparently there’s some football. During the last municipal year, the Transformation and Resources Committee carried out a scrutiny review to look into the FOI performance of the Council. As we began the review, the Council already began taking steps to improve FOI response times after the Information Commissioner had investigated and asked us to make some improvements and I’d like you to know obviously that you know that improvement came, response times to over 85% now within the guidelines which has improved since this report was done.

Eight recommendations came out of the report which are detailed in the report so I won’t go through each individually but I’ll take any questions should people ask them. They basically covered a couple of areas, firstly having designated people who are responsible for FOI throughout the Council rather than the current situation which is different across the Council depending on departments which answer your question.

Also to produce a more consistent and robust process throughout the Council as to how the FOI request is tracked and how it proceeds to make sure things run on track and things move forward in a quick fashion. Finally, to also improve the monitoring for carrying out both the scrutiny duty in the, in the… finally note the improvement in that and also by councillors as well, a strategic review that the Council’s put in place. That’s the Chief Executive’s Strategy Group. So I’m happy to take any questions.

COUNCILLOR PHIL DAVIES
Thanks for that Adam, I’m going to ask our Cabinet Member who this item comes under Councillor Ann McLachlan just to respond to this report, Ann over to you.

COUNCILLOR ANN MCLACHLAN (Cabinet Member for Governance, Commissioning and Improvement)
Yes thank you, well, Chair I’d like to start by congratulating Adam and Councillor Whittingham I believe and it’s Councillor Muspratt who formed this scrutiny review for Council and undertook what is an excellent piece of task and finish work really helping us to refine and you know be more efficient in dealing with a particular problem area and certainly it’s an excellent piece of work and I’d really like to congratulate you but as you’ve pointed out Adam there are eight recommendations which flow from your, from your review and as a result of that now in conjunction with Surjit [Tour], Head of the Legal Service I’ve now worked on an action plan to address those eight recommendations.

Just briefly I’d like to talk about that Chair and what those actions will be, but suffice to say that those actions will be implemented between now and December and we will have further reports to Cabinet and certainly to Council on those and they will include the nomination of champions. So a single point of contact for FOIs within departments and I understand the strategic directors and heads of service will be identified in nominating champions and that action will be done fairly soon.

There are a number of actions that are going to relate to our CRM which is our customer relationship management software system and we’re going to look at that in particular in a number of areas. One is how can we do better recording and monitoring to shorten the timescales when we receive FOI requests and also a solution possibly to look at how we capture all the information about an FOI before it’s actually disseminated so we’ve got it all in one place and a further piece of work is going to be undertaken with our software also to look at whether it’s actually fit for purpose to deal with some of these issues and if it is identified that we actually need a new kind of piece of software then we’re going to ask for a business case to be brought forward to show that we demonstrate that that’s going to you know have some good outcomes for us.

Also in terms of one of the recommendations that you made was you know at what level in an organisation are the FOIs dealt with. From the FOI reporting is now going to be escalated to the Chief Executive and his Strategy Group but also and I think quite importantly to go to the policy and performance committees into our new performance management framework now. So you can actually have much more oversight in terms of scrutiny of this area.

Another piece of work is going to be undertaken to identify all the new trends and themes really, so we can categorise FOIs. You know that the key problem here that we have a high volume of FOIs from a small number of people who request them but are some of those on particular trends and themes, when we could create something on our website which would be like frequently asked questions so that information is there it’s readily accessible.

What we want to do is make sure that we’re as open and transparent as we possibly can be in order that we can lessen the number of FOI requests that need to put through the Council. Another piece of work that we’ll be undertaking with our marketing team to look at how is information structured and accessed on our website in other words how accessible is information? If you come onto the Council’s website and you’re trying to find something out, how easy is it? So we’re going to ask the department to kind of market test queries and see whether we need to do some work there but I think all in all what this piece of, this exercise has demonstrated is that members [councillors] working together have come up with shared solutions that are going to help us to deal with this in a more effective way.

It is going to involve some of internal systems, some of our ICT but again I’d like to thank you and I’d also like to thank Surjit [Tour] and his team and those people that are going to undertake the workload going forward and I’ll be looking forward Chair to reporting to the Cabinet and Council on what I hope will be you know will be a more successful story going forward in terms of the numbers of requests that we’re receiving. OK, thank you.

COUNCILLOR PHIL DAVIES
OK, thanks Ann, well can I suggest we agree kind of Ann’s sort of plan for taking this work forward and that means, I’d just like to reiterate I think it’s been a really excellent piece of work by the scrutiny team so well done Adam to you and your colleagues and thanks for coming along tonight to take us through it. OK, thanks very much. OK

COUNCILLOR ADAM SYKES
OK, I’d just thank the Cabinet Member and the officers for their response in a positive way in moving this forward and I’m grateful for the recommendations.

COUNCILLOR PHIL DAVIES
OK, thanks very much. OK, so we’ll agree that as a way forward. Is that agreed Cabinet?

CABINET
Agreed

COUNCILLOR PHIL DAVIES
Thank you.

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Councillor Adam Sykes wants Wirral Council to “be a guiding light for freedom of information for other councils”

Councillor Adam Sykes wants Wirral Council to “be a guiding light for freedom of information for other councils”

Councillor Adam Sykes wants Wirral Council to “be a guiding light for freedom of information for other councils”

                        

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Video of Wirral Council’s Transformation and Resources Policy and Performance meeting of the 14th April 2014. The item on the Freedom of Information Scrutiny Review starts at 1:53

The covering report for this item and the final report of the scrutiny review can be downloaded from Wirral Council’s website.

Below is a transcript of this item as it didn’t attract much discussion.

COUNCILLOR STUART WITTINGHAM
This is the final report, despite having draft as an imprint. I’m sure that when, if this evening agrees, this report goes to Cabinet the draft will be removed. I’d like to invite Adam if you want to introduce this item.

COUNCILLOR ADAM SYKES
Thank you Chair. Building on what’s on page twenty-seven in my opening statement basically we took upon this review as the Council had been under monitoring action from the Information Commissioner and had already improved its result on FOI to over 85%.

We didn’t want to merely reach the baseline, we wanted to exceed this figure and be a guiding light for FOI for other councils. So taking on various strands of the whole process, how actually it goes through the system to how we can improve items coming in, how they’re managed once they’re here and also how we can reduce the number of requests in the first place because obviously the actual costs of these FOI requests are quite significant.

It’s quite shocking actually well when you see how much we’ve spent on a weekly basis on FOI requests that could be better spent elsewhere in the Council. So, I don’t know whether I need to go into much more detail as the recommendations are all in the pack. Obviously we’re happy taking any questions, I’m sure the other members of the group are.

I’d just like to conclude by thanking the officers for their time in the you know producing the report, Jane Corrin, Surjit and also support from the scrutiny officer Mike and it was really very helpful and an interesting review to be part of.

COUNCILLOR STUART WITTINGHAM (CHAIR)
Thank you very much. Christina, do you have anything to add?

COUNCILLOR CHRISTINA MUSPRATT
Just apologies for being late.

COUNCILLOR STUART WITTINGHAM (CHAIR)
OK, I’d like to thank Adam and thanks to the officers for this overview and scrutiny review and thank both yourself and Christina for what I really think is a …

COUNCILLOR ANDREW HODSON (CONSERVATIVE SPOKESPERSON)
I was going to say members of the committee were told by the effective leader of yourself, Christina and Adam of all the work you’ve put in on this, but obviously if you wasn’t aware of … so very good.

COUNCILLOR STUART WITTINGHAM (CHAIR)
Yes, thank you. Right, Phil?

COUNCILLOR PHIL GILCHRIST (LIBERAL DEMOCRAT SPOKESPERSON)
Could I say that I welcome the sort of crisp and concise way that the report was written and the recommendations but might I asking while Mr. Blott’s beaming at the moment, through you Chair, whether we can perhaps have a bit of advice on what can be done with the search facility on the website. The work the Committee sought was to try and reduce requests that could be answered in any other way and clearly when I try and find things searching it always says “are you sure you’ve spelt it right?” which is about the only guidance the website gives us.

I wondered if officers rather perhaps than note the use and power of that, whilst we were noting perhaps they could give advice on how it could be progressed elsewhere and what sort of timescale.

JOE BLOTT (STRATEGIC DIRECTOR FOR TRANSFORMATION AND RESOURCES)
Yeah, thank you Chair. Thanks very much indeed, I think a couple of comments on that. Certainly in terms of a response to the particular question from Councillor Gilchrist. Yeah, certainly as part of our overarching improvements to public access and our customer channels, anything we can do to improve, that that possibility will do so. In terms of timeliness of that, we are looking, we have launched the intranet as we know at the turn of this year, so that’s been reviewed and we are about to embark on a change to the internet access points as well. So I think your point’s well made.

It’s well timed and everything within a very short space of time we’ll be able to improve on that I think and anything we can do to improve the search arrangements in terms of behind our ICT program build we’ll certainly do that. Perhaps we could, if I can, if we note that as part of a minute item which we pick up in June to see where our business is up to.

COUNCILLOR STUART WITTINGHAM (CHAIR)
Any other comments?

JOE BLOTT (STRATEGIC DIRECTOR FOR TRANSFORMATION AND RESOURCES)
Thanks Chair, just if I may. They’re contained within the report anyway but I think it really does strike me as a really positive approach for the policy and performance committees to drill down into such matters and I think that from an officer perspective, to receive the balanced report is really encouraging. I think more than anything else it demonstrates progress that we had taken. I think it demonstrates progress that we were taking in advance of the ICO’s intervention, nevertheless quite clearly we were duty bound to follow that and I think it is important to see both in terms of context which I think is helpful on page nineteen in terms of the numbers of requests we get, but in terms of page eighteen in terms of how we responded to those requests but I guess as the report sets out it’s really important that this is a journey that we’re on here and we haven’t reached our end game yet.

The end game is the consistency of response times to the FOI requests that links heavily into Councillor Gilchrist’s point that the more information we can provide upfront, then hopefully less number of FOIs we’ll have to deal with which equally comes back to the Chair’s comments around the costs of FOI enquiries which are extremely high and I was quite sure in the briefing that we can use the resources to greater effect in terms of impact on service users and our residents.

So certainly from an officer perspective regarding the report, happy to again as an officer to accept all the recommendations and ensure they will see due progress over the coming months.

COUNCILLOR STUART WITTINGHAM (CHAIR)
Thank you Joe, Surjit do you have anything to add?

SURJIT TOUR
No.

COUNCILLOR STUART WITTINGHAM (CHAIR)
OK, anyone else got any further comments or questions? OK, I’ll move onto the recommendations. 4.1 agreed? It’s on page ten. 4.1 the Committee is asked to note the contents of the report. Agreed?

COUNCILLORS
Agreed.

COUNCILLOR STUART WITTINGHAM (CHAIR)
OK, at 4.2 we’re requested to consider whether or not we wish to refer the report to Cabinet. I suggest that we do, is that agreed?

COUNCILLORS
Agreed.

COUNCILLOR STUART WITTINGHAM (CHAIR)
Thank you.

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