Cllr Chris Blakeley said the summary tells its own story and the “deploring way” in which there’d been delays, costs which he said “absolutely appalls me”. He said they don’t know the date of a complaint. A second complaint had taken twelve months, another had taken ten months, a third had taken sixteen months. He said a complaint submitted on the 4th November had been dealt with at an Initial Assessment Panel on the 25th January, which was 11 weeks! He asked why. Another had taken 12 months with a £6000 cost. He said another complaint made on the 30th March had gone to an IAP on the 29th July taking 4 months, with no final hearing date which he considered “unbelievable”.
He referred to another complaint with an Initial Assessment Panel of the 8th October. Cllr Blakeley said from the date of complaint this was 10 months, followed by another Initial Assessment Panel 12 months later. He said there was an Initial Assessment Panel on the 25th August and that there had been a “litany of failure”, an “absolute litany of failure” by the “Head of Law” [Bill Norman].
The Chair, Brian Cummings said that the figures speak for themselves and the cost and timetable was alarming.
Cllr Gerry Ellis said he was going to say the same thing, it was “staggering”. He wanted an explanation and asked “why”?
The Chair, Brian Cummings pointed out at 3.2 there was a recommendation for proper timescales and a monitoring regime.
Cllr Chris Blakeley said the “time for explanations and excuses was over”.