Cabinet 24th January 2013 (Wirral Council): Adult Social Services: The Bad Debt Saga continues

Cabinet 24th January 2013 (Wirral Council): Adult Social Services: The Bad Debt Saga continues

Following the revelation just before Christmas that Wirral Council’s Adult Social Services had £5 million of “previously unnoticed bad debt” Graham Burgess, Wirral Council’s Chief Executive had this to say to last Thursday’s Cabinet on the subject.

He said, “I’ll summarise the comments in a formal email which I’ll send out to all ward councillors. Three actions have been taken in relation to this matter, one is in order to change the system essentially of debt recoverage so we’ve stopped the leakage due to bad debt, and we are following up bad debt as fast as we can. So we’ve stopped the previous practice which led to the situation.

Secondly, we’ve got a small team staff that are actively pursuing the bad debts to bring back to the Council as much as they can of the money which is owed to the Council. As I said some of it is actually more than six years old, some of it more than five years old, more difficult to bring back to the Council, nevertheless we have to be pursuing that now.

Thirdly, simply asking to undertake a review or investigation of this matter to establish how we got in this situation and to learn lessons from it. To this end I have commissioned Eugene Sullivan who until a few weeks ago was the Chair of the national Audit Commission to undertake this investigation, to give some independence to this review.

Eugene Sullivan has started the work, is interviewing some councillors who are still here, is going through records in some depth, is speaking to the District Auditor who has a role in this process and is expected to bring a written report to Members sometime in mid-February where we’ll bring the report back to Cabinet at that stage.”

So yet more bad news on the way for Wirral Council.

DASS Management Structure (Wirral Council) | (Department of Adult Social Services) | Wirral DASS Management Structure

As there have been some searches made to the blog about the Social Services management structure I thought I would explain the current structure (or at least with the caveat that obviously this changes over time), along with contact details (whether email or phone). For each tier of management, I’ve given it a number followed by a letter. C stands for councillor, E stands for employee. The number represents what tier (starting with 1 at the top), followed by in brackets how many people are at this tier. I’ll also state who they report to/are line managed by.

There are three which aren’t employees in the Social Services department. One is an office-holder, one is an employee and the other is a vacancy (office-holder). Those are Cllr Jeff Green (Conservative) – resigned 21/5/12 Cllr Phil Davies leader@wirral.gov.uk (Cabinet (Chair), Labour) (from 21/5/12), vacancy – resigned 21/5/12 Cllr Anne McArdle (from 21/5/12) (Cabinet Member for Social Care and Public Health, Labour) and Dawn Stanley-Smith. Dawn Stanley-Smith is an employee in the Children and Young People’s Department (CYPD).

—————————————————————————————————————————

Cabinet Member for Adult Ed- added 21/5/12 Social Care & Inclusion, C1 (3): Cllr Jeff Green, Conservative, leader@wirral.gov.uk – resigned 21/5/12 Cllr Anne McArdle (from 21/5/12) (Cabinet Member for Public Health),

Cabinet Member for Public Health, C1 (3): Vacancy to 21/5/12, Cllr Anne McArdle (from 21/5/12) Labour, N/A, Public

Cabinet Member for Finance/Best Value, C1 (3): Cllr Jeff Green – resigned 21/5/12 Cllr Phil Davies leader@wirral.gov.uk (Cabinet (Chair)) (from 21/5/12), Public

—————-

Director of Adult Social Services, E1 (1): Graham Hodkinson, 0151 666 3650, Cllr Jeff Green resigned 21/5/12 Cllr Phil Davies & Cllr Anne McArdle

—————-

Graham Hodkinson has four people he line manages, these are:-

Stephen Rowley (Head of Branch, Finance and Performance), E2 (4), 666 3662, Graham Hodkinson
Chris Begya (Head of Branch, Personal Support), E2 (4), 666 3624, Graham Hodkinson
Caroline McKenna (Head of Branch, Safeguarding), E2 (4), 666 3938, Graham Hodkinson
Rick O’Brien – seconded to DoH from August 2012 (Head of Branch, Personal Assessment and Planning), E2 (4), 666 476?, Graham Hodkinson

I’ll then split it into who reports to who starting with those who report to the Finance and Performance Head of Branch.

——————————–

Those who report to the Head of Branch, Finance and Performance (SR).

Sandra Thomas, Principal Manager (Finance and Performance), E3 (12), 666 4776, Stephen Rowley

????, Planning and Performance, E3 (12), ?????, Stephen Rowley

Mal Price, Principal Manager (Market Management and Development), E3 (12), 666 4785, Stephen Rowley

—————————-

Those who report to Head of Branch, Personal Support (CB)

Paula Pritchard, E3 (12), Principal Manager (Support Provision), 666 4932, Chris Begya

Kenny Robinson, E3 (12), Principal Manager (Specialist Services), 666 ?, Chris Begya

Nick Broadhead, E3 (12), Principal Manager Early (Advice and Support), 666 3630, Chris Begya

—–

Those who report to Head of Branch, Safeguarding (CM)

Amanda Kelly, E3 (12), Service Manager (Safeguarding Adults), 666 3614, Caroline McKenna

Dawn Stanley-Smith, E3 (12), Manager Complaints, Note: CYPD position, Caroline McKenna & CYPD?

—————–

Those who report to Head of Branch, Personal Assessment and Planning (RO)

Pete Gosling, E3 (12), Principal Manager (Wallasey), 666 4967, Rick O’Brien – seconded to DoH from August 2012

Peter Tomlin, E3 (12), Principal Manager (Birkenhead), 666 4967, Rick O’Brien – seconded to DoH from August 2012

Jayne Marshall, E3 (12), Principal Manager (West Wirral), 666 4967, Rick O’Brien – seconded to DoH from August 2012

Anne Bailey, E3 (12), Principal Manager (Independence), 666 4967, Rick O’Brien – seconded to DoH from August 2012

———————————–

After the third tier of managers (E3), there is a fourth tier (E4).

After the fourth tier of managers (E4), there is a fifth tier (E5).

After the fifth tier of managers (E5), there is a sixth tier (E6).

At many tiers you get people without line management responsibility too, such as social workers, apprentices, administration staff such as secretaries, vacant posts, support workers etc.

Then there are people who work for Social Services, but are seconded elsewhere. Often when somebody is seconded, a second post is created to do the work they would be doing if not seconded. Also sometimes the post is created and is a vacancy as there isn’t the money in the budget to pay twice for basically the same post.

There are also agency staff too who are line managed by Social Services but not part of it.

However to show all the employees of Social Services department (as well as those line managed by it), would take 10 A4 pages and is a little beyond the scope of a short blog post. It’s a large department with a large Budget. Does anyone know the Budget for Adult Social Services for Wirral Council for 2011/2012 and 2012/2013 or where I can find it out?

Ed 18/3/2012 Thank you a reader for sending me the information to answer this question, the answer is as follows:-

Department of Adult Social Services 2010/2011 Budget £64,745,000

Department of Adult Social Services 2011/2012 Budget £65,520,900

The staffing element of Social Services budget is 2011/12 is £21.6 million and for 2012/13 is £21.7 million.

However Adult Social Services is currently predicted to overspend its Budget in 2011/12 by £3.715 million!

Cabinet (Wirral Council) 12th January 2012 Any Other Business – Urgent Business Approved by the Chair (Part 1) – Independent Review of Claims Made by Martin Morton (and others) Part 4

Jim Wilkie, Chief Executive said he would make some very brief comments and did about the Anna Klonowski report and the other summaries attached.

Cllr Steve Foulkes said it was a “damning report”. He hoped the members of the public could understand why there had been an elongation of the Right to Reply to allow the process to take place. He believed the way matters had been dealt with had clearly not been appropriate. He thanked the former Leader, Cllr Jeff Green.

Cllr Foulkes said it was fully costed and they would continue to engage [AKA Ltd] for the foreseeable period. He saw it continuing going forward to the next available Cabinet meeting. He felt it need to be discussed in full and with other whistleblowing issues.

The Highways and Engineering Services Procurement Exercise report was discussed by Cllr Foulkes in detail. He said the main accusations were people being overcharged and compensation as well as other forms of abuse. Cllr Foulkes said they had been investigated and reported to the police.

Cllr Foulkes mentioned detailed work on the Action Plan and how to “move forward”. He said the view to the outside world was one of reputational damage to Wirral Council. They were engaging an external body to help and advise which would hopefully counter the insular culture.

He referred to a Corporate Governance Committee briefing and the “Improvement Board” which would include North West Employers to hold them [Wirral Council] to account. The Chief Executive and Bill Norman would keep an overview on how they dealt with the Action Plan. He mentioned hope and prayer and picking up comments by employees.

There was outrage and outrage by individuals and harm to individuals. He gave a public apology to Martin Morton which was a “genuine case” that Wirral Council had “not dealt with appropriately”. The Audit and Risk Management Committee had had a time of reflection, but should now move forward with a final resolution.

Graham Hodkinson was now Director of Adult Social Services and he welcomed him to his new post. He then read out the following resolution verbatim that was also handed out to those present. He said an apology to Martin Morton had been added. He wanted discussions to continue with Martin Morton to ensure an “amicable outcome” and a job with the authority. However they had to tie the loose ends up and it was not for Cllr Foulkes or the Cabinet to speak on behalf of Martin Morton.

He said it was the final outcome and that it helps the audience. He said it was a “difficult report to read”. He had tried to give encouragement to people working in the Department for Adult Social Services, but that it can’t go without thorough investigation.

Cllr Phil Davies formally seconded the resolution. It was agreed by the Cabinet. The resolution is below.

On a Motion moved by Councillor S Foulkes and seconded by Councillor P Davies it was

RESOLVED (unanimously): That

(1)       the Exempt Appendices 2 and 4 be brought into the public domain;

(2)       the previous Council Leader, Councillor J Green be thanked for engaging AKA to investigate the claims of Mr Martin Morton (and others);

(3)       the Council apologises to Mr Martin Morton and discussions will continue with him in the hope that an amicable outcome is reached; and

(4)       this Cabinet recognises the serious failings contained within this report and the harm done to vulnerable adults as a consequence of those failings.

It accepts unreservedly the recommendations made in the report and asks the Chief Executive to draw up an Action Plan demonstrating how those recommendations will be implemented, which should be reported back to the next Cabinet, and referred from there to a Special Council for full debate.

Cabinet welcomes the fact that the Chief Executive has already asked:

§ The Director of Adult Social Services, supported by the Head of Safeguarding, to urgently review the Final report for any further safeguarding issues that need to be addressed

§ The Director of Law, HR and Asset Management, supported by the Head of Human Resources and Organisational Development, to urgently review the Final Report to ensure all appropriate action is taken,

§ The Director of Law, HR and Asset Management, in consultation with the Director of Adult Social Services and the Head of Safeguarding, to urgently review the Final Report to consider whether any historic safeguarding failures should be referred to the Police, (or any relevant regulatory body) for investigation.

It further notes the actions already under way listed in paragraphs 3.8 to 3.10 which include:

§ A series of measures to strengthen the Council’s  safeguarding of vulnerable adults

§ An ongoing review into the Council’s whistle blowing and harassment and bullying policies and

§ A wider review of the Council’s Corporate Governance (including a review of all fees and charges)

And notes that these measures are designed to ensure that the situations contained within the report could not be repeated in the Department of Adult Social Services or elsewhere across the Council.

Cabinet is also conscious of the fact that one of the criticisms in the report is that in Wirral Council the “abnormal has become normal”.

Cabinet therefore endorses the decision of the Leader of the Council to set up an Improvement Board, under the umbrella of the LGA, with external representatives from the LGA and elsewhere, including the author of this report, Ms Anna Klonowski, to ensure that any future decisions are taken on the basis of best practice rather than accepted Wirral practice.

Cabinet further endorses the decision to refer the Action Plan to be drawn up by the Chief Executive to this Improvement board for their Scrutiny and comment.

Cabinet also refers the Final Report to the Health and Well Being Overview and Scrutiny Committee for their Scrutiny and Comments.

Cabinet believes that this Final Report should be seen in tandem with the Martin Smith report into allegations of bullying and harassment and therefore believes it would be in the public interest to publish this report,  and refer it to the Special Council called to discuss the Final Anna Klonowski’s report, along with a separate report on HESPE which also arose from the actions of Whistleblowers and the Council’s response to those Whistleblowers.

Cabinet thanks Ms Klonowski for the detailed work that has gone into this Final Report and expresses its hope and belief that these findings can be used as a catalyst for major improvement and change.

It further hopes that this will allow the Council to move forward from this point to the provision of radically improved services and a much more open and transparent culture which welcomes and learns from criticism and responds rapidly to complaints or concerns at the earliest possible stage, preventing a situation like this from ever arising again.

EXCLUSIVE: Bill Norman (Borough Solicitor)’s advice to councillors on publication of Anna Klonowski Associate’s report

from: Norman, Bill D. billnorman@wirral.gov.uk
sender time: Sent at 4:10 PM (UTC). Current time there: 01:34.
to: john.brace@gmail.com
cc: “Foulkes, Steve (Councillor)” ,
“McLaughlin, Moira (Councillor)”
date: 12 December 2011 16:10
subject: RE: question for full Council (12th December)
mailed-by: wirral.gov.uk

Dear Mr Brace

Thank you for your email and Question to which the Leader will respond tonight.

Please find attached a copy of my advice to Members on the subject of publishing Ms Klonowski’s draft report.

Regards

Bill

Bill Norman
Director of Law, HR and Asset Management
Wirral Council

Tel: 0151 691 8498
billnorman@wirral.gov.uk

Visit our website www.wirral.gov.uk
Please save paper and print out only what is necessary
From: John Brace [mailto:john.brace@gmail.com]
Sent: 01 December 2011 15:15
To: Norman, Bill D.
Cc: Foulkes, Steve (Councillor); McLaughlin, Moira (Councillor)

Subject: question for full Council (12th December)

Dear Bill Norman, Cllr Steve Foulkes & The Worshipful the Mayor of the Metropolitan Borough of Wirral and Rock Ferry Councillor Moira McLaughlin,

I have a question for the Chair of the Corporate Governance Committee/Cabinet Member for Finance & Best Value Cllr Steve Foulkes:-

There has been much public interest in the (as yet unpublished) AKA (Anna Klonowksi Associates Ltd) report into issues that need to be remedied at Wirral Council. My personal view is that Wirral Council needs to publish the report, reassure the public what it’s doing differently now and restore its tarnished reputation as a result of the events that led to the report being commissioned.

Please could you answer:

a) what date the report will be published on and whether changes are to be made between the draft version and final version (if so the reasons why) and
b) an update on changes and decisions made since the report, as a result of the report becoming available in draft form, including progress (which includes consultation) already made and how the changes will benefit Wirral Council, its staff, its councillors and the public?

John Brace


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From: "Norman, Bill D." <billnorman@wirral.gov.uk>
To: "Councillors" <Councillors2@wirral.gov.uk>
Cc: "Executive Team" <ExecutiveTeam@wirral.gov.uk>,
"Delap, Mark" <markdelap@wirral.gov.uk>,
"Moss, David S." <davidmoss@wirral.gov.uk>,
"Tour, Surjit" <surjittour@wirral.gov.uk>,
<anna@akalimited.co.uk>,
"MacCallum, Kevin" <kevinmaccallum@wirral.gov.uk>,
"O’Brien, Richard" <richardobrien@wirral.gov.uk>

Date: Mon, 12 Dec 2011 15:45:51 -0000
Subject: Legal Advice on the Possible Publication of Anna Klonowski’s Preliminary Draft Report

Dear Councillors

I am emailing you to set out my legal advice on the question of publishing AK’s preliminary draft report, as such action is called for in a Notice of Motion to be considered at tonight’s Council meeting.  I have also had the opportunity to receive from Anna Klonowski (‘AK’) an update as to her progression of the Right to Reply (‘R2R’) process.  This is set out in bold italics towards the end of this email.

Only a very small number of people have received a preliminary draft of AK’s report.  However, all persons receiving it did so on the strict understanding that that was a preliminary draft; that it was subject to strict confidentiality; and that no one could disclose the contents of the report until the R2R process is complete.  All recipients of the draft report (including me) signed undertakings to this effect.

The R2R process is in place to ensure that, before AK’s report is finalised, those criticised in the preliminary draft are given a fair opportunity to respond and to have their representations fairly reflected in the final version.  This principle of fairness is a fundamental tenet of Natural Justice.  Both AK, as the author of the report, and the Council, as the commissioning public body, have a duty to all people impacted by the report to ensure that it is as fair and accurate as can reasonably be achieved. Publication of the preliminary draft report would subvert the R2R process and is likely to deny Natural Justice to the people impacted by the report.

You will see from AK’s comments below that some of the R2R submissions will require her to change some of the facts and, possibly, her conclusions as set out in the preliminary draft report; or to add further information to ‘more accurately reflect the balance of opinions amongst the parties’.  As a result, the preliminary draft report, today, cannot be described as a comprehensive, wholly accurate, up-to-date, or fully balanced statement of AK’s views.

It has been suggested to me that the continuing delay in finalising the report might seriously prejudice one or more third parties. I have discussed this suggestion of possible prejudice, with the Acting Director of Adult Social Services (who has also read the draft report).  The Acting Director of Adult Social Services has informed me that he has no grounds for believing that any third party is being seriously  prejudiced as a result of the AKA Report being delayed by the R2R process.

 

Given the extent to which a number of persons criticised in the preliminary draft report have engaged with the R2R process, the publication of a now out-of-date preliminary draft of AK’s report would be highly likely to make those persons (in particular) much more inclined to take legal action against the Council.  In my view, to publish the draft report would be unreasonable and would contravene the legitimate expectations of those invited to participate in the R2R process: namely that the process would be conducted in good faith to a conclusion, prior to any publication.

In my view, the publication of a now out-of-date preliminary draft of AK’s report would be highly likely to provoke immediate legal action to restrain the Council from publishing (i.e. an injunction).

Moreover, given that the preliminary draft report cannot be described today as a comprehensive, wholly accurate, up-to-date, or fully balanced statement of AK’s views, it is much more likely, if the preliminary draft report is published, that the Council will face legal claims by those criticised in the draft report (for damages for defamation).

Having said all this, I fully recognise that there is obvious Member and public interest in bringing this matter to a conclusion as soon as possible: but that should not be at the cost of subverting the entirely proper R2R process.

Finally, I need to make clear that, if Council were to ‘call on’ the Leader to publish the preliminary draft report, the decision whether to publish or not would still be an executive decision for the Leader.  Council cannot ‘instruct’ the Leader to publish, it may merely ‘request’ (or ‘call for’) such action.  If, notwithstanding my advice, a majority of Members at Council were to ‘call on’ the Leader to publish the preliminary draft report, my unequivocal advice would remain that it should not be published, for the reasons stated above.

Set out below is AK’s update as to progress with the R2R process.  In my opinion this clearly demonstrates that the R2R process is being conducted robustly and in a timely manner.

I can confirm that the Right to Reply process has progressed well and has been worthwhile in testing the conclusions I have reached and seeing whether those criticised can raise any evidence to make me re-consider any of my conclusions.  I have ensured that people have had sufficient time to respond and have given people more time when necessary without allowing them to abuse the process by delaying it without good cause. 

 

As a result of the process, one additional family has come forward and asked for their views to be taken into account and, representatives of some of the organisations subject to the R2R have been interviewed. The notes of some of these meetings have/are being considered with one individual undergoing an operation and the family concerned specifically requesting more time. I have therefore had to allow them until 14th December 2012 for the return of their meeting notes.

 

In addition, it should be noted that a significant amount of additional information was supplied by one of the R2R subjects and, unexpectedly an individual associated with one of the R2R subjects has come forward. Having sought legal advice, I am arranging a meeting and to take a statement.

 

I have already identified that some of the R2R submissions will in some regards require me to change some of the facts and possibly conclusions contained within my preliminary draft report or, add further information which will more accurately reflect the balance of opinions amongst the parties. There are also some points that have been raised by the R2R submissions that need to be put to either Mr Morton or other people/organisations which are the subject of the review. After seeking legal advice, there are instances where before forwarding the documents and/or drafting further questions based upon those R2R submissions I have asked certain persons/organisations to consider whether they should seek independent legal advice before authorising me to rely on those comments as they could give rise to a claim of defamation if the statements are viewed as not being true against the individual and/or organisation submitting the R2R response.

 

As the Council and I have agreed previously, the Right to Reply process is in place to ensure that those I have criticised are given a fair opportunity to respond before the report is finalised.  It does not mean that interested parties are able to see the draft report.  If draft conclusions are published to interested parties then this would undermine the whole concept of the Right to Reply process which ensures that due process is followed before the report is finalised. 

 

I have established in the reports I have already submitted that I will make strong criticism and comments where I feel it is appropriate.  I should emphasise that the Right to Reply process is in no way intended as an opportunity to soften my report.  It simply enables me to make robust conclusions after following due process.  I will consider all the evidence put before me, including that evidence submitted by those criticised, and only if necessary will I alter my report where further evidence justifies such a change.

If any of the above is unclear, or if you believe that I have misunderstood any matters, please let me know as soon as possible.

This advice may be shared with others, if you so wish.

Regards

Bill

Bill Norman

Director of Law, HR and Asset Management

Wirral Council

Tel: 0151 691 8498

billnorman@wirral.gov.uk
Visit our website www.wirral.gov.uk

Please save paper and print out only what is necessary

Audit & Risk Management Committee (Wirral Council) 29th November 2011 Part 6 Internal Audit Update

Cllr Jim Crabtree asked if Cllr Ron Abbey had a question.

Cllr Simon Mountney said it was unfair to ask [Colin Hughes]. He said the question should be put to the Director of Law, Human Resources and Asset Management [Bill Norman] at the earliest opportunity.

Cllr Ron Abbey said the wanted his question minuted. He referred to item 4 section 4.3 (b)(i) and the audit undertaken of the Department of Adult Social Services Day to Day Procurement System. He said that the issues raised in the audit had not been addressed by the Department of Adult Social Services, but following the reorganisation responsibility now rested with the Department of Law, Human Resources and Asset Management. He wanted to know the timescale and when the committee would see it, even as an interim announcement between meetings sent to the Chair, Deputy Chair, spokespersons and the rest of the committee.

Colin Hughes said that he was sure they would their best to comply, but he was not familiar with it.

Cllr Ron Abbey said the Department for Adult Social Services actions had not been actioned and responsibility had been given to the Department of Law, Human Resources and Asset Management to resolve it following the reorganisation. He wanted timescales as to when it would be delivered and reported on in the interim period between meetings. It was important that recommendations were made into actions as speedily as possible rather than not actioned. Cllr Abbey said this issue went back months and months and months. He wanted them to be a bit more prompt and he said the critical report showed we’re “not good at dealing with anything as an organisation”.